Service that keeps floors open
A machine down is revenue down. Every visit, every inspection, every service exists to keep your floor earning: less downtime, longer equipment lifespan, members who never see an "out of order" sign.
Our own technicians run the same maintenance programme on your floor that keeps Level Up Fitness's 20 gyms running around the clock. Not a subcontractor. The team that maintains ours, maintains yours!
The team behind the tools
In-house, on payroll, in Malaysia. These are the people who deliver, install and maintain every floor we supply.
What a maintenance visit covers
Full-floor inspection
Every unit checked in place: frames, cables, pulleys, upholstery, consoles. Faults get flagged before members find them.
Cleaning and rust prevention
Malaysian humidity eats unprotected steel. Internal cleaning, lubrication and protective treatment keep frames and guide rods running like new.
Genuine DHZ parts, stocked in-country
Wear parts replaced from Malaysian stock, not a container three months out. Genuine parts only, so the warranty stays intact.
Calibration and safety checks
Belt tracking, resistance calibration, bolt torque, safety catches. The machine performs the way the spec sheet says it should.
Warranty Support
Every genuine DHZ unit ships with the full manufacturer warranty, honoured in-country.
- ✓Genuine DHZ parts
- ✓In-house technicians
- ✓Response within one to three working days
Preventive Maintenance
Scheduled servicing that keeps a commercial floor running. The same programme our own 20 outlets use.
- ✓Four visits in year one, one per quarter
- ✓Cable, belt and upholstery checks
- ✓Annual packages after the first year
Parts & Repair
Parts stocked in Malaysia. No waiting for a container from the factory.
- ✓Common wear parts stocked locally
- ✓Specialised parts ordered direct from DHZ
- ✓Serviced by our own technicians
Warranty coverage
Genuine DHZ equipment carries a genuine warranty, honoured here in Malaysia by our own service team, not a third party. Coverage below applies to DHZ equipment supplied by Level Up Gym Design.
| Equipment | Structural frame | Mechanical / electrical | Upholstery & hand grips |
|---|---|---|---|
| CardioTreadmills, ellipticals, bikes | 3 years | 1 year | - |
| Strength | 3 years | 1 year | 3 months |
| Free weights & racks | 3 years | 1 year (weight holders) | 3 months |
Warranty starts from the date of delivery. XEBEX equipment carries its own manufacturer warranty, listed on each product page.
Service response
Report a fault and we respond within one to three working days. After we assess it, our technicians book a site visit at the earliest available slot.
Spare parts
Common wear parts are stocked in Malaysia, so most repairs don't wait on a shipment. Specialised components are ordered direct from DHZ.
Preventive maintenance programme
Complimentary first year
Every commercial install includes four scheduled service visits in year one, one every three months.
Each visit covers
- ✓Frame and bolt inspection
- ✓Cable-tension adjustment
- ✓Lubrication
- ✓Belt and drive-system check
- ✓Calibration
- ✓Internal cleaning
- ✓Full safety inspection
After year one
Annual preventive-maintenance packages, scoped to your floor and equipment mix. We tailor visit frequency and coverage to how hard the equipment gets used.
Already own DHZ equipment?
We service existing installs too, even ones we didn't sell.